Runner can change flight date and waive ticket conversion fee because VnExpress Marathon Sparkling Quy Nhon 2021 is moved to July 4.
After the negotiation efforts of the VM Organizing Committee, Vietnam Airlines, Bamboo Airways and Vietjet Air agreed to convert tickets purchased according to the policy of no change of flight date and exemption of ticket conversion fee for runner including airport tax, upgrade fee) to the new time.
Vietnam Airlines has completed detailed support for runners. BTC will announce further support information from Bamboo Airways and Vietjet Air in the near future.
Specifically, Vietnam Airlines supports runners who buy air tickets that cannot be changed, they will be able to change tickets to the time of organizing a new race and free of fees (from VND 360,000 to VND 500,000). Relatives accompanying the runner (who have filled in the list provided by BTC) are also eligible for the above support.
The support does not include price difference, tax, no change of flight itinerary and no refund. Refund will be applied according to the original ticket purchase conditions and current policy of Vietnam Airlines. If a runner’s ticket has a condition of initial purchase that is non-refundable, it will not be supported.
Vietnam Airlines will accept requests to change flight dates from May 26. VnExpress Marathon Sparkling Quy Nhon 2021 takes place on July 4, runners can change their return journey as late as July 9.
Runners will go directly to VNA’s box office in Hanoi and Ho Chi Minh City for policy support. Runner only needs to present the Bib purchase confirmation email (hard copy or electronic version) to compare information. Runners in other provinces follow these steps:
– Enter the registration code to change tickets in the list, send it to the Organizing Committee to check the status of seats on the flight you want to change, the expected fare difference by:
– Message Vietnam Airlines fanpage here
– Or call the hotline 1900 1100
In it, it is clearly stated that “athletes participating in the Quy Nhon Marathon” and provide the ticket code to be changed. In case the runner’s ticket does not cost the difference in ticket class and fare difference, you can request the fanpage/call center to change the flight date without going to the ticket office. In case of additional tax and fee loss, it is necessary to change the flight date at the following ticket offices.
– Sponsor ticket counter, ticket office 25 Trang Thi, Hoan Kiem
Opening hours: Monday – Friday: 8:30 a.m. to 6:00 p.m. (lunch break 11:30 a.m. – 1:30 p.m.). Saturday, Sunday, New Year: 8:30 am to 5:00 pm (lunch break 11:30 am to 13:30 pm)
Ho Chi Minh City
– Ticket office 49 Truong Son, Ward 2, Tan Binh District
– Ticket office 15B Dinh Tien Hoang, Dakao Ward, District 1
Opening hours: Monday – Friday: 8:30 am to 18:00 pm (lunch break 11:30 am to 13:30 pm). Saturday, Sunday, New Year’s Eve: 8:30 a.m. to 5:00 p.m. (lunch break 11:30 a.m. – 1:30 p.m.)
Runners, if there is a ticket redemption code that is not on the registered list, please contact the Organizer immediately before 12pm on May 28 by filling in the information here.
In the third year taking place in the coastal city of Quy Nhon, the VnExpress Marathon Sparkling Quy Nhon 2021 is jointly organized by VnExpress electronic newspaper and Binh Dinh Provincial People’s Committee, with the companionship of Hung Thinh Corporation.
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