According to triathlon players, the largest triathlon on the planet – Ironman – lacks a refund process, which violates the Consumer Protection Law.

Players attend Ironman Mont-Tremblant.  Photo: Triathlon Magazine Canada

Players attend Ironman Mont-Tremblant. Image: Triathlon Magazine Canada

In 2020, an athlete registered to join Ironman Mont-Tremblant filed a lawsuit against Ironman Canada Inc. and World Triathlon Corporation (WTC) after receiving reimbursement less than the cost of registration. On 11/5, this person filed a class action lawsuit for the second time, asking the organizers to refund them the “handling fee”.

The lawsuit was filed by law firm Lambert Avocat Inc. submit. Representatives of this company did not comment on the incident. In the lawsuit, the lawyer said client Joanne Picard paid $ 900.21 on August 21, 2019 when she signed up for Ironman Mont-Tremblant. The tournament was originally scheduled to take place on August 23, 2020. However, on April 20, 2020, she was informed that this triathlon will not be held due to the Covid-19 pandemic.

“Our client contacted the organizer several times to request a refund, but was told that it was not possible. She had to accept a move to another Ironman event in the US that would be holding on to her. late 2020 or wait until next year to attend in Mont-Tremblant.As of December 2020, our clients have received a portion of the refund. has not been returned “.

The first class action lawsuit was filed on 9/11/2020. All people who sign up and pay to join Ironman 5i50 and Sprint Mont-Tremblant 2020, Ironman 70.3 Mont-Tremblant 2020 and Ironman Mont-Tremblant 2020 all sign the same lawsuit. Events where they purchased a reserve are canceled or postponed without any refund.

According to the filing in the first class action lawsuit, Joanne Picard asked Ironman to refund all the money she paid for the registration, but was given only two options: to switch to another event at the end of the year or to tell The subscription remains until 2021. However, on 24/7/2020, she received an email informing her of her unsubscribe from the event.

Joanne Picard, contacting the Lambert law firm, took part. In addition to claiming the reimbursement of the registration fee, the plaintiffs want “the defendant to pay each of the group an amount of $ 300 for damages, interest rates and compensation as set out in section 1619. of Québec Civil Code “.

The second lawsuit was filed in January 2021. According to the content of the lawsuit, “athletes residing in Québec used to register and pay a higher amount than the announced price to participate in events organized by the defendant since July 25, 2017”.

On the second filing, Joanne Picard was returned $ 833.53 from Ironman Canada Inc., on December 18, 2020. But according to Lambert, the Ironman Mont-Tremblant tournament and other Ironman events that Joanne Picard has registered in the past, she has to pay transaction fees ranging from 9.2% to 14.48% compared to the subscription price. .

According to the lawsuit, the organizers not only do not refund those fees, but the organizers have a registration process that does not comply with the Consumer Protection Law (CPA), which is designed to allow consumers to understand the costs up front. when purchasing goods or services.

“Processing fee amount is not shown, while this payment is required. An incorrect way in the transaction. By not disclosing the processing fee before reaching the final payment step, subscriber do not know all the costs you will have to pay. This is in violation of section 224 c) of the CPA, “the claim contained paragraph.

Both athletes’ lawsuits are awaiting a response from the court.

Xuan Thang synthetic


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